Refund policy

Last updated: October 29, 2026

Returns

Return Policy

- Returns are accepted within 14 days of receiving the order, only in case of a defective or damaged item.

- The item must be unused and returned in its original packaging.

- Returns are not accepted for reasons related to personal preference, change of mind, or incorrect size selection.

- Customers must contact our customer service team within 14 days of delivery and provide clear photos or videos showing the defect.

- Once the defect is verified, our team will assist with the return process.

Your satisfaction matters to us, and we are committed to providing you with quality products.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at gelmekstore@gmail.com or use the contact details in our contact information policy.

Item added to your cart